Since mid-2008, Distromel, S.A. makes a new customer service system available for its customers, whose main role is to deal with requests and incidences, although it also keeps track of services of the data technological platform.
Incidences reported by the customer are dealt via email to firstname.lastname@example.org or to our customer service line 902 409 050. These messages are registered and managed through the Support Department setting a registration identification code (IDR)for each incidence.
The customer is informed about the code number assigned to the incidence.
Later, incidences are managed for processing and transferred to the corresponding department according to the issue asked by the customer.
At all times, the customer is informed about the status of the incidence via email communication. When an incidence is solved (prior authorisation by the field technician), the technical support department informs the customer about the closing of such incidence providing information on the cause and solution.
The support department has a highly qualified technical team to guarantee the appropriate service to solve incidences in the shortest possible time.
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